Candidate must have strong hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions.

Required Skills & Experience

- Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions.
- Design scalable field service management solutions for enterprise organizations.
- Deep expertise in:
- Salesforce Field Service Lightning (FSL)
- Service Cloud
- Experience Cloud
- Sales Cloud
- Mobile Field Service Solutions
- Strong understanding of FSL core components:
- Service Territories
- Service Resources
- Operating Hours
- Work Types
- Work Orders
- Work Order Line Items
- Service Appointments
- Skills Management
- Dispatcher Console
- Hands-on expertise in:
- Scheduling Policies
- Work Rules
- Optimization Rules
- Routing Strategies
- Resource Availability
- Crew Management
- Asset Management
- Experience designing Mobile Workforce Management solutions.
- Expertise in:
- Apex
- Lightning Web Components (LWC)
- Flow Automation
- Platform Events
- REST/SOAP APIs
- Design enterprise-grade integrations with:
- SAP
- Oracle ERP
- GIS Platforms
- IoT Platforms
- Asset Management Systems
- External Scheduling Systems
- Solid understanding of:
- Real-time scheduling
- Appointment optimization
- Service lifecycle management
- Preventive maintenance processes
- Inventory and asset tracking




- Experience implementing:
- Offline Mobile Capabilities
- Mobile Workforce Enablement
- Technician Productivity Solutions
- Strong understanding of:
- Salesforce Security Architecture
- Sharing Rules
- Role Hierarchies
- Governor Limits
- Large Data Volume (LDV) considerations
- Experience with DevOps tools:
- Copado
- Gearset
- AutoRabit
- GitHub
- Azure DevOps
- Experience leading architecture reviews, design reviews, and code reviews.
- Strong stakeholder management, client interaction, and consulting experience.

Key Responsibilities*

- Define enterprise architecture for Salesforce Field Service programs.
- Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations.
- Design scalable workforce scheduling and optimization frameworks.
- Architect mobile workforce solutions for technicians and field engineers.
- Define integration strategies across ERP, Asset Management, GIS, and IoT platforms.
- Establish architecture standards and governance frameworks.
- Review technical designs and ensure adherence to Salesforce best practices.
- Mentor developers, technical leads, and solution architects.
- Participate in estimation, solution review, and pre-sales activities.
- Support deployment planning, release governance, and production readiness reviews.
- Ensure scalability, security, maintainability, and performance of FSL solutions.

📌 Field Service Lightning architect (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru