Your key responsibilities

Shape and support the ServiceNow platform architecture roadmap, ensuring alignment

with enterprise strategy and shared goals

•Oversee platform design standards, helping teams collaborate and maintain consistent,

inclusive and effective solutions

•Support solution design reviews, guiding data models and integration approaches to

ensure strong, dependable outcomes

•Coordinate integration design across systems, ensuring secure, scalable and connected

workflows that support business needs

•Strengthen platform resilience by supporting performance, security and operational

continuity requirements

•Work closely with stakeholders to support innovation, automation and continuous

improvement across the platform

•Lead end-to-end ServiceNow implementation, from requirements through to deployment

and hypercare

•Translate business requirements into high-quality technical designs and implementable

solutions

• Drive hands-on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.)

Own and govern solution delivery quality, ensuring adherence to development standards

and best practices

• Lead integration implementation using APIs, events, and enterprise integration patterns





Collaborate with architects to ensure alignment with target architecture and data models

(e.g. CSDM)

• Support release management, deployments, and environment strategy

• Identify and deliver automation opportunities to improve efficiency and platform adoption

• Troubleshoot and resolve complex technical issues during implementation and post-go-live

• Mentor engineering teams and contribute to building a strong engineering capabilities

Your skills and experience

• Proven experience delivering ServiceNow implementations in large, complex environments

• Strong hands-on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations)

• Deep understanding of ServiceNow development, configuration, and scripting

• Experience implementing integrations using REST APIs and event-driven architectures

• Robust knowledge of data modelling, CMDB/CSDM, and platform design principles

• Experience working in regulated environments (banking/financial services preferred)

• Demonstrated ability to lead delivery while remaining hands-on technically

• Strong problem-solving skills with ability to drive issues to resolution

📌 Director Servicenow (Hands on) (Pune)
🏢 Mancer Consulting Services Private
📍 Pune