Role Overview

We are looking for a proactive and detail-oriented intern to support our Customer Experience team in managing customer escalations and complaints across multiple channels. The intern will play a key role in tracking issues, coordinating with stakeholders, ensuring timely resolution, and helping drive process improvements to reduce recurring escalations.

Key Responsibilities

- Track and manage customer escalations and complaints received through all forums and channels.
- Maintain accurate records of escalations, actions taken, RCA (Root Cause Analysis), and closure status.
- Coordinate with internal teams to ensure timely investigation and resolution of issues.
- Follow up on action items and monitor implementation of preventive measures to reduce future occurrences.
- Prepare escalation reports, summaries, and insights for the Customer Experience team.
- Support process improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Ideal Candidate Profile

- Leadership & Ownership: Has previously held a position in a university club, council, or student organization,



demonstrating the ability to work with multiple stakeholders and drive initiatives independently.
- Availability: Able to work full-day office timings during the internship period.
- Technical Skills: Proficient in Microsoft Excel and has basic working knowledge of AI tools and productivity platforms.
- Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively across teams.

What You'll Gain

- Hands-on experience in customer escalation management and operations.
- Exposure to cross-functional collaboration and stakeholder management.
- Practical learning in RCA documentation, reporting, and process improvement.
- Opportunity to work in a rapid-paced and customer-centric environment.

Preferred Skills

- Analytical thinking and attention to detail.
- Problem-solving mindset.
- Ability to prioritize tasks and meet deadlines.
- Basic understanding of customer service or operations processes is an added advantage.

📌 Customer Escalations Management Intern (Chennai)
🏢 Pickyourtrail
📍 Chennai