- Handle inbound and outbound customer calls and manage customer enquiries.
- Handle and respond to leads and enquiries received through IndiaMART.
- Follow up with prospective and existing customers regarding their requirements.
- Maintain strong and professional relationships with clients.
- Understand customer requirements and coordinate with the internal team for timely responses.
- Resolve customer queries and provide appropriate support.
- Maintain records of customer enquiries, interactions and follow-ups.
- Regularly follow up with leads to support business opportunities and customer retention.
Preferred candidate profile
- Female candidate with a minimum of 1 year of relevant experience in customer support,
customer relationship management, telecalling or a similar role.
- Graduate in any discipline.
- Prior experience handling IndiaMART enquiries will be preferred.
- Excellent communication and interpersonal skills.
- Positive customer handling and relationship management skills.
- Comfortable with inbound and outbound calling and regular customer follow-ups.
- Basic computer knowledge and ability to maintain customer records.
- Candidate should be local to Ahmedabad and comfortable working on-site.