Location: Noida Sector 63
Role: CMT Customer Support / Complaint Management
CTC: 30,000 per month

Job Responsibilities:

- Handle and resolve customer complaints and escalations received through calls, chats, emails, and social media.
- Understand customer concerns and provide accurate and timely resolutions.
- Manage escalated cases while maintaining a professional and customer-centric approach.
- Coordinate with internal teams to ensure complaints are resolved within defined TAT/SLA.
- Maintain proper records of complaints, actions taken, and resolutions.
- Follow up with customers wherever required and ensure issue closure and customer satisfaction.
- Identify recurring complaints and share insights with the concerned teams.
- Maintain quality, productivity, and compliance standards.

Candidate Requirements:

- Graduate in any stream.
- 6 M+ of experience in Customer Support / Complaint Handling / Escalation Management.
- Prior experience handling customer complaints and escalations is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation skills.
- Ability to handle difficult customers professionally.
- Comfortable working in a target-driven and fast-paced workplace

📌 Customer Support Executive (Noida)
🏢 Firstmeridian Global Services
📍 Noida