Job Summary

We are seeking a dedicated and empathetic Customer Service Representative to adeptly manage customer inquiries and grievances. The ideal candidate will exhibit exceptional communication skills,a customer-centric ethos, and a demonstrated capacity to resolve issues efficiently andprofessionally.

Key Responsibilities

- Provide timely, articulate, and professional responses to customer inquiries via phone calls
- Diagnose and resolve product or service-related issues by discerning the root cause and proposing optimal solutions
- Maintain meticulous records of customer interactions, transactions, and feedback within CRM systems
- Escalate unresolved or complex issues to relevant departments or supervisors in a prompt manner
- Proactively follow up with customers to ensure complete resolution and satisfaction
- Analyze customer feedback to identify recurring issues and collaborate with internal teams to implement continuous improvements
- Consistently meet or surpass performance benchmarks such as Customer Satisfaction Score (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and responsiveness




- Remain well-informed on product updates, internal processes, and available tools
- Rigorously adhere to organizational policies, compliance standards, and quality assurance protocols

- Required Skills & Qualifications

- Graduation is must
- Proven experience (1 -6 years ) in a customer service or client support capacity
- Exemplary communication and interpersonal skills
- Robust analytical and problem-solving abilities with acute attention to detail
- Ability to perform under pressure and manage challenging interactions with professionalism and tact
- Proficiency with customer service platforms, CRM systems, and Microsoft Office suite
- Willingness and flexibility to work diverse shifts including weekends and holidays as necessary

Preferred Qualifications (Optional)

- Industry-specific experience (e.g., e-commerce, telecommunications, financial services)
- Familiarity with ticketing and CRM software such as Zendesk, Freshdesk, or Salesforce
- Multilingual capabilities are advantageous

📌 Customer Support Executive (New Delhi)
🏢 Lenskart
📍 New Delhi