Job Title: Customer Support Executive Social Media Chat

Location: Noida sector 63

Role Overview:
We are hiring Customer Support Executives for a Social Media Chat process. The candidate will be responsible for handling customer queries through social media and digital chat platforms and ensuring a smooth customer experience.

Key Responsibilities:
• Handle customer queries and complaints through social media chat.
• Respond to customers through platforms such as Facebook, Instagram and WhatsApp.
• Provide accurate information and resolve customer concerns professionally.
• Maintain response quality and meet defined TAT and performance parameters.
• Escalate complex customer issues to the relevant team.
• Maintain a high level of customer satisfaction.

Eligibility:




• Graduate in any discipline.
• Minimum 6 months1 year of experience in Social Media Chat
• Excellent written and verbal communication skills.
• Good typing speed and basic computer knowledge.
• Robust customer-handling and problem-solving skills.
• Immediate joiners preferred.

Work Details:
• Location: Noida
• Work Mode: Work From Office
• Shift: Day Shift
• Working Days: 6 Days Working
• Week Off: Rotational
• Joining: Immediate

Interested candidates can share their updated CV at (phone hidden) ( HR Vandana )

📌 Social Media Chat Executive (Noida)
🏢 Firstmeridian Global Services
📍 Noida