Company-Compton Computers P ltd

– L1 Desktop Support Engineer

Position: L1 Desktop Support Engineer

Experience: 1–2 Years

Location: [Delhi NCR / ]

Employment Type: Full time

Job Summary

We are looking for an L1 Desktop Support Engineer to provide first-level technical support to users and ensure smooth availability of IT infrastructure at office and client locations.

The role will involve desktop/laptop support, Windows troubleshooting, LAN/Wi-Fi support, printers, basic server support, ticket management, and field visits as required.

Key Responsibilities

- Provide L1 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and troubleshoot Windows 10/11 operating systems, drivers, applications, and updates.
- Troubleshoot basic LAN, Wi-Fi, Internet, TCP/IP, DNS, and DHCP connectivity issues.
- Perform basic troubleshooting of network switches, routers, access points, and other network devices.
- Configure and troubleshoot printers, scanners, and other office peripherals.
- Provide basic support for servers, including connectivity checks, service/status monitoring, user access, and escalation of server-related issues.
- Handle IT incidents and service requests through the ticketing system and ensure timely updates and closure.
- Maintain proper documentation of troubleshooting performed and actions taken.
- Escalate unresolved issues to L2/L3 teams or vendors with complete troubleshooting details.
- Assist with new user setup, including system configuration, application installation, email/account setup, and peripheral allocation.
- Assist in IT asset installation, movement, replacement, and inventory management.
- Coordinate with vendors for hardware repairs, warranty support, and replacement of faulty equipment.
- Visit client / branch / site locations for installation, troubleshooting, maintenance, and resolution of IT-related issues.
- Ensure timely resolution of issues and minimize downtime for users and business operations.




- Follow company IT policies, security procedures, and defined SLA/ticket resolution timelines.

Technical Skills Required
- Good hands-on knowledge of Windows 10/11 troubleshooting.
- Basic knowledge of computer hardware, desktops, laptops, and peripherals.
- Good understanding of LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
- Basic knowledge of network switches, routers, and access points.
- Hands-on experience with printer and scanner troubleshooting.
- Basic understanding of server infrastructure and server troubleshooting.
- Familiarity with IT helpdesk / ticketing systems.
- Basic knowledge of Microsoft Office / Microsoft 365.
- Basic understanding of Active Directory and user account management will be an advantage.
- Basic knowledge of antivirus/endpoint security and system updates.

Field Support
- Willingness to travel to client and branch locations for technical support.
- Carry out on-site troubleshooting, installation, configuration, and maintenance activities.
- Coordinate with client representatives and internal teams to resolve technical issues.
- Maintain professional communication and service standards while working at client locations.

Candidate Profile
- 1–2 years of experience in Desktop Support / IT Support / Technical Support.
- Diploma / Graduate in IT, Computer Science, Electronics, or a related field.
- Good troubleshooting and problem-solving skills.
- Good verbal and written communication skills.
- Customer-service-oriented approach.
- Ability to work independently and handle multiple tickets/issues.
- Willingness to travel for field visits is mandatory.
- Candidates with hands-on experience at client sites / multiple locations will be preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s)

- What is your current/last drawn in-hand salary?
- What is your salary expectation?
- This job role requires immediate joining? Can you join immediately?

Experience:
- Desktop support: 1 year (Required)

Language:
- English (Preferred)

Work Location: In person

📌 Desktop Support Engineer (Kalkaji)
🏢 Compton Computers P
📍 Kalkaji