At Trential, we're building a new way for people and businesses to manage their identities and official documents (like degrees, licenses, or passports) online.

What you'll be doing:

We're looking for a Customer Support Associate with a strong mindset who can manage end-to-end customer interactions (calls)

- Manage end-to-end case lifecycles, from initial customer intake via calls to final closure
- Guide customers through processes, resolve queries, and ensure closure
- Ensure a consistently high customer satisfaction experience (CSAT)
- Coordinate with candidates, institutions, and past employers to gather required information
- Maintain accurate records of customer interactions
- Track cases, ensure timely follow-ups, and prevent delays
- Identify discrepancies and resolve or escalate issues proactively
- Ensure strict adherence to company policies, data security, and compliance standards




- Analyze customer feedback and suggest actionable improvement.

What we're looking for:

- 0-1 year of experience in Customer Support / Operations.
- Strong experience in handling customers through calls.
- High attention to detail and ability to manage process-driven work
- Robust communication, ownership, and problem-solving skills
- Experience in high-volume or process-driven environments

Job Types: Full-time, Permanent

Pay: From ₹300,000.00 per year

Ability to commute/relocate

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Expected CTC
- Current CTC
- Notice Period

Experience:
- Domestic voice process: 1 year (Required)
- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Operations Associate (Gurugram)
🏢 Trential Technologies
📍 Gurugram