Job Role: Senior ServiceNow Developer

Job Location: Bangalore / Pune / Hyderabad

Work Mode: (Hybrid)

Experience : 8+ years

Role Overview:
Experienced Senior ServiceNow Developer to implement digital workflow automation and AI initiatives.
This role will build smart virtual agents, set up integrations with Microsoft Teams and Office 365, and implement generative AI features like Now Assist.
You will also manage core IT Service Management (ITSM) and Configuration Management Database (CMDB) modules.

Key Responsibilities Virtual Agent and Generative AI
Design, build, and deploy conversational bots using ServiceNow Virtual Agent .
Integrate the Virtual Agent with Microsoft Teams , Office 365 , and other enterprise chat platforms.
Implement and configure Now Assist to drive generative AI use cases (summarization, code generation, and intelligent search).
Build custom NLU (Natural Language Understanding) models, topics, and scripts to improve user experience.
Connect Virtual Agent to external APIs and third-party systems using REST/SOAP web services and Integration Hub.

ITSM and CMDB Core




Configure and customize ITSM modules (Incident, Problem, Change, Request Management).
Maintain and optimize the CMDB data model, CI classes, and identifier rules.
Ensure data integrity and map business services correctly within the CMDB framework.

Required Qualifications and Skills
Experience: 4+ years of total ServiceNow development experience.
Virtual Agent: Hands-on experience building chat flows, NLU, and multi-platform integrations (especially MS Teams and O365).
AI Expertise: Practical implementation experience with Now Assist and ServiceNow AI capabilities.
Core Modules: Deep knowledge of ITSM and CMDB implementation, health, and maintenance.
Technical Stack: JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, and Glide API.

Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
Virtual Agent / Generative AI micro-certifications (preferred)

📌 Senior Servicenow Developer Hyderabad (India)
🏢 Tekskills
📍 India