Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations) /n We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers. /n Responsibilities /n /n
Own end-to-end Infrastructure Operations and Managed Services delivery.

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Manage Infrastructure Towers including: Windows & Linux Servers

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Azure / AWS Cloud

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Network Operations

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Active Directory & Identity Management

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Backup & Storage

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Security Operations

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End User Computing / Service Desk

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Drive Incident, Problem, Change, and Service Request Management.

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Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.

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Lead Major Incident Management and customer escalations.

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Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.

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Drive automation, process improvement, and operational excellence initiatives.

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Manage transition-to-operation activities for current projects and services.

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Lead infrastructure teams, resource planning, performance management, and skill development.

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Ensure compliance with audit, security, and regulatory requirements.

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Manage third-party vendors and hosted Data Center operations.

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8+ years of overall experience.

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Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.

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Solid experience managing enterprise Managed Services engagements.

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Hands-on understanding of: Windows / Linux Administration

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VMware / Virtualization

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Networking

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Storage & Backup

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Active Directory

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Cloud Platforms (Azure/AWS)

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Service Desk / EUC Operations

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Experience handling customer-facing delivery and executive governance.

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Robust knowledge of ITIL processes.

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Experience managing L1/L2/L3 support teams.

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Exposure to infrastructure transformation, cloud migration, and automation initiatives.

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📌 Service Delivery Manager Pune
🏢 Zensar Technologies
📍 Pune