Service Now CMDB /n Service Now CMDB /n Location: Delhi/Hyderabad/Bangalore /n Experience: 10 years to 17 years /n Must-Have: /n /n
Expert knowledge of IT Configuration Management processes.

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Experience in ServiceNow CMDB.

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Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.

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Transparent understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.

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Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.

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Experience in performing CMDB audit and Remediation.

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Solution Oriented mind set & be able to provide recommendations for the current and future platform.

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Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change

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Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.

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Able to generate reports for KPIs.

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Excellent collaboration, customer service, and communication skills to work in a team workplace.

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Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.

/n /n Key Responsibilities: /n /n




Work as CMDB team in developing standard IT Configuration management methodology.

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Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.

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Performing operational activities as defined by CM policies and procedures.

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Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.

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Conducts CI audits and reconciliation for CMDB Remediation independently.

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Maintains CIs to ensure CMDB accuracy and completeness.

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Drives visibility on unauthorized CI changes or alterations to workplace.

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Delivering CMDB reports agreed and on demand.

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Identifying and reporting on noncompliance situations

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Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.

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Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.

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Perform SDLC activities required to enhance the Service Now platform.

/n /n 15 years of Continuous Education.

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