Job Summary:

We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work workplace

Eligibility Criteria:
Strong performance history as TL in BPO company.

Key Responsibilities:
Team Supervision
Performance Management
Training & Development
Reporting & Analysis
Customer Experience
Conflict Resolution
Engagement & Motivation
Process Adherence

Qualifications
Proven experience in management and leadership roles within a customer service environment
Robust supervisory skills with a focus on performance management
Excellent communication skills in English
Ability to analyze customer service metrics and implement improvements
Multilingual capabilities are highly desirable
Demonstrated ability to motivate and develop team members effectively

Job Types: Full time, Permanent Pay: Up to ₹45,000.00 per month

Experience
Team Lead: 2 years (Required)
BPO Company: 2 years (Required)

Work Location: In person

📌 Team Leader Bpo Bodakdev
🏢 IBT Global Service
📍 Bodakdev