Role & responsibilities
Communicate professionally with customers in Spanish and English through calls and other communication channels.
Understand customer requirements and provide accurate information regarding cleaning services.
Schedule, confirm and coordinate cleaning appointments as per customer requirements.
Manage customer queries, requests and appointment-related concerns.
Follow up with customers to ensure appointments and service requirements are properly coordinated.
Maintain accurate customer information and appointment records.
Coordinate with internal teams and service providers to ensure smooth execution of appointments.
Handle customer interactions with professionalism, patience and a customer-first approach.
Ensure a positive customer experience throughout the booking and service process.
Adhere to company processes, quality standards and customer service guidelines.

Candidate Profile The ideal candidate should be a confident communicator who is comfortable interacting with customers from the USA and can communicate naturally and professionally in both languages.

📌 Spanish Customer Service Executive Noida (India)
🏢 Ecosylantech Solutions
📍 India