Position: Team Lead – Infrastructure & EUC Support

Experience: 10–18 Years

Location: Pune / Hybrid

Notice Period: Immediate to 30 Days Preferred

Job Summary

We are looking for an experienced Team Lead to manage a team supporting enterprise infrastructure, VDI, virtualization, and end-user computing settings. The ideal candidate should have solid technical expertise along with team management, stakeholder communication, and incident management experience.

Mandatory Skills
Team Handling / Team Management
RCA (Root Cause Analysis)
Major Incident Management
Escalation Management
SLA & KPI Management
Stakeholder Management
VMware vSphere / ESXi / vCenter
VDI Technologies (Citrix, Horizon, or Azure Virtual Desktop)
Windows & Linux Administration
Active Directory
Change, Incident & Problem Management

Key Responsibilities
Lead and mentor L1/L2/L3 support teams.
Manage major incidents and drive resolution within SLA.
Perform RCA and ensure preventive measures are implemented.




Monitor team performance and KPI achievements.
Coordinate with clients, vendors, and internal stakeholders.
Manage VMware, VDI, Windows, and Linux environments.
Drive infrastructure upgrades, migrations, and improvement initiatives.
Maintain operational documentation, SOPs, and knowledge articles.
Participate in CAB meetings, change reviews, and governance calls.

Preferred Skills
Azure / AWS Cloud
Azure Virtual Desktop (AVD)
Citrix DaaS / CVAD
VMware Horizon
PowerShell / Automation
ITIL Certification

Soft Skills
Strong leadership and communication skills
Client-facing experience
Problem-solving and decision-making ability
Ability to manage multiple priorities in a fast-paced setting

Preferred Candidate Profile
8+ years of infrastructure/VDI experience
2+ years of team handling experience
Experience managing enterprise environments and global stakeholders

📌 Team Lead Pune
🏢 Info Origin
📍 Pune