Job Description
Role: Cinema Manager
nLocation: Gurugram
nJob Purpose:
nTo head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Productive operations, Centered on the Standard Operating Procedures and fair People Management practices.
nKey Responsibilities:
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- Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).n
- Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.n
- Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.n
- Drive sales to enhance cinema performance.n
- COGS Control.n
- Ensures redressal of all customer complaints at the cinemas within stipulated timelines.n




- Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Auditsn
- Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer auditsn
- Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team, for operational efficiency.n
- Attrition Control by keeping close contact with cinema team members and keep them motivated.n
- Training of team on various initiatives (local and corporate)n
- Facilitates implementation of all marketing drives at the cinema as per the corporate directives.n
- Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.n
- Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets a

📌 Cinema Manager (Gurugram)
🏢 PVR
📍 Gurugram