Roles and Responsibilities
Provide customer support through chat platforms, responding to customer inquiries and resolving issues in a timely manner.
Utilize solid communication skills to build rapport with customers and understand their needs.
Work on non-voice processes such as email, web chat, or messaging platforms.
Collaborate with internal teams to resolve complex customer complaints or escalations.
Maintain accurate records of all interactions with customers using CRM software.
Adaptable in rotational shift & Week offs
Able to converse fluently in English (written & Verbal) - Versant 4 & above
Verbal fluency in Hindi, expected

Desired Candidate Profile
Robust understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .
Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)
Personal Vehicle available (2-wheeler)
Graduates

📌 Chat Support Executive Kolkata (India)
🏢 Kochar Infotech
📍 India