We Hiring for DawaaDost Pharma Pvt. Ltd.

Designation: TELESALES MANAGER / SUPERVISOR

Job Role :DawaaDost Pharma Pvt. Ltd. is hiring an experienced qualified to lead and manage our Healthcare Outbound Telesales Team.

KEY RESPONSIBILITIES

▪️Manage, supervise & motivate a team of Healthcare Outbound Telesales Executives.

▪️Drive daily, weekly & monthly sales targets.

▪️Monitor team performance, productivity, conversion & call quality.

▪️Conduct regular performance reviews and provide coaching/feedback.

▪️Ensure adherence to calling processes, scripts, quality standards & company policies.

▪️Track KPIs: calls, conversions, revenue, follow-ups & customer engagement.

▪️Handle escalations and support the team in closing difficult customer interactions.

▪️Conduct team huddles, training & performance improvement sessions.

▪️Prepare and share daily/weekly/monthly performance reports with management.

▪️Work closely operations and other internal teams to improve sales performance.





CANDIDATE PROFILE
Education: Graduate in any discipline.

Experience: Minimum 5–6 years in Healthcare BPO / Outbound Telesales with substantial Team Handling / Supervisory experience.

Robust knowledge of outbound telesales processes and sales KPIs.

Proven experience in managing and achieving telesales targets.

Excellent communication and team-management skills.

Language Fluency: Bengali, Hindi & English – mandatory.

Robust leadership, coaching, analytical and problem-solving abilities.

SALARY BUDGET NTH ₹30,000 – ₹40,000 MONTHLY

Incentives Other Benefits

JOB LOCATION : Kolkata, West Bengal

JOB TYPE : Full-Time, Work From Office

PREFERRED CANDIDATES

Telesales Team Leader / Telesales Supervisor / Telesales Manager / Healthcare BPO Team Leader with relevant outbound telesales team-handling experience.

📌 Telesales Manager / Supervisor Kolkata Metropolitan Area
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📍 Kolkata Metropolitan Area