Role description
Job Description
The Platform Architect is a trusted advisor for enterprise platform strategy and governance You define platform standards and guide technical decisions to ensure ServiceNow remains healthy scalable and aligned to customer goals
Your purpose is to establish governance models anticipate risks and enable sustainable growth You engage across CxO enterprise architects and platform teams to influence decisions and ensure consistency across the program
What You Will Do
Define and maintain platform vision and strategy aligned to enterprise IT and business objectives
Provide architectural guidance to ensure designs align with platform standards and leading practices
Shape governance frameworks covering instance strategy integrations and data models
Facilitate platform governance forums to drive consistent decisions across partners and teams
Anticipate and mitigate platform risks scalability performance technical debt
Influence adoption of leading practices across customer partner and ServiceNow teams
Provide structured feedback to ServiceNow product and engineering teams
Travel of up to 50 annually may be expected
What Success Looks Like
ServiceNow is embedded as a strategic enterprise platform with clear governance models in place
Platform standards are consistently applied across all delivery teams
Technical risks are reduced and scalability is maintained
You are recognised as a trusted advisor on platform strategy and governance complementing the CSEs businessvalue leadership
Qualifications
To be successful in this role you have
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
12-16 years of experience in enterprise architecture solution strategy and program leadership
Proven experience engaging at Executive level to influence platform direction and business outcomes
Track record of defining multiworkflow enterprisescale architectures and governance models
Strong ability to operate as a programlevel architect guiding multiple teams and partners toward a unified vision
Expertise in platform strategy integration patterns and complex delivery governance
ServiceNow Certified Master Architect CMA plus other architecture and governance framework certifications are highly desirable
Skills
Mandatory Skills : ServiceNow ITOM-Discovery
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and recent roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
📌 Associate Principal - Architecture (Bengaluru)
🏢 LTM
📍 Bengaluru