Role: GTM Specialist and Customer Experience

Location: Mumbai (Sion)

Type: Full time, alternate Saturdays off

About the Role: We are looking for a high-energy GTM Specialist and Customer Experience Executive to bridge the gap between our market strategy and our potential customers. In this dual role, you will be the face and voice of our brand—driving Go-To-Market (GTM) launches, executing unforgettable live events, and delivering exceptional customer care that turns buyers into loyal brand advocates.

If you thrive in fast-paced startup environments and care deeply about every touchpoint of the customer journey, this role is for you.

Key Responsibilities

- Go-To-Market & Launch Execution: Assist in planning and executing GTM campaigns for new product launches, ensuring smooth coordination across marketing, sales, and operations.
- Events & Activations: Plan, produce, and manage end-to-end brand events, pop-ups, and experiential activations to boost local presence and community engagement.
- Customer Care & Delight: Manage frontline customer support channels (e-mail, website updation, social media) with empathy and speed,



turning everyday inquiries into delightful brand moments.
- Customer Insights: Collect and analyze direct customer feedback from support logs and event interactions to advocate for the user and refine future GTM strategies.
- Community Building: Maintain robust relationships with vendors, event partners, influencers, and core customers to foster brand loyalty.

Qualifications

- 2+ years of experience in customer support, event planning, or brand marketing (startup/D2C background preferred).
- Proven track record of managing live events or pop-up activations from concept to breakdown.
- Strong written and verbal communication skills with a customer-first mindset.
- High adaptability and organizational skills to juggle event logistics alongside daily support operations.
- Comfort using CRM platforms, tools & e-commerce portals (e.g. Shopify, Amazon, Nykaa etc.)

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Customer Experience Specialist (India)
🏢 SDSCENTS
📍 India