Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

Skill / Role

Server administration (Virtualization+ Windows+ AD)

Skills / Technologies

x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS

Primary Skill

x86 servers, VMWare,



Microsoft Windows Server & Active directory, NTP, DNS

Secondary Skill

Level

L2

Experience Required

4+year

Open Positions / Count

2

Location

Chennai

Role Summary

The Server administration (Virtualization+ Windows+ AD) - Specialist will operate, support, troubleshoot, and improve Server administration (Virtualization+ Windows+ AD) services across x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS, ensuring secure operations, SLA adherence, and clear stakeholder communication.

Minimum Requirements

- B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.
- Relevant experience aligned to Specialist responsibility level.
- ITIL-aligned understanding of incident, problem, change, and service request processes.
- Ability to work in shifts and support 24x7 operations where required.

Key Responsibilities

- Support Server administration (Virtualization+ Windows+ AD) operations across assigned technologies.
- Troubleshoot incidents and service requests within agreed SLAs.
- Maintain documentation, handovers, and operational hygiene.
- Coordinate with cross-functional teams, vendors, and OEMs.
- Follow incident, problem, change, security, and audit processes.

Technical Competencies

- Hands-on knowledge of x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
- Operational understanding of Server administration (Virtualization+ Windows+ AD) administration, monitoring, troubleshooting, and documentation.
- Clear communication for ticket updates, handovers, and stakeholder coordination.

Soft Skills / Ways of Working

- Customer-focused approach to service support and issue resolution.
- Ability to prioritize incidents, document clearly, and follow escalation paths.




- Collaboration with infrastructure, application, OEM, and vendor teams.
- Ownership mindset for SLA adherence, follow-ups, and operational hygiene.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.;

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

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📌 Server administration (Virtualization+ Windows+ AD) - Specialist (Chennai)
🏢 NTT Data
📍 Chennai