Key Responsibility Areas (KRAs) for Front Desk cum Telecaller

1. Reception & Front Desk Management

- Greet visitors, clients, and candidates professionally and direct them to the appropriate person or department.
- Maintain the cleanliness, organization, and professional appearance of the reception area.
- Manage incoming and outgoing courier packages, mail, and official deliveries.
- Track and log daily walk-ins, guest registers, and visitor passes.

2. Telecalling & Lead Generation

- Handle inbound calls to answer inquiries about services, products, or company offerings.
- Make outbound calls to prospective clients, leads, or existing customer databases.
- Filter, qualify, and route high-potential leads to the sales or business development team.
- Schedule appointments, product demos, or meetings for sales executives and management.

3. Administrative & Operations Support

- Maintain records of daily calls, inquiries, walk-ins,



and meeting schedules in CRM software or Excel sheets.
- Assist in managing office supplies, stationery inventory, and utility vendor communications.
- Provide basic administrative support, such as filing documents, scanning, and managing office correspondence.

4. Customer Relationship & Call Handling

- Resolve basic customer queries, complaints, and service requests during initial contact.
- Follow up on pending inquiries, missed calls, and meeting confirmations.
- Collect customer feedback and ensure positive brand presentation on all calls and in-person interactions.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Front Desk Cum Telecaller (Baner)
🏢 Rebco Ventures
📍 Baner