We are looking for an experienced Customer Support Team Leader to lead and manage a team of customer support executives . The ideal candidate should have strong leadership. communication, and customer-handling skills. Key Responsibilities Lead & manage a team of Customer Support Executives Monitor daily operations & ensure SLA targets are met Handle customer escalations & provide timely resolutions Conduct team meetings, training & performance reviews Track productivity, quality & adherence metrics Coordinate with Operations, Sales & Collections teams Improve customer experience & satisfaction Prepare MIS reports & share performance insights with management Key Requirements 3+ years of Customer Support experience Minimum 1 year Team Leader / Supervisory experience Strong communication & leadership skills Good customer handling & escalation management Knowledge of CRM Tools.

Pay: ₹15,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Kolkata)
🏢 Fusion CX
📍 Kolkata