Additional Information
Job Number26120194
Job CategoryFood and Beverage & Culinary
Location1 Village Pakhal, Faridabad, Haryana, India, 121001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

- H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Taking an Entrepreneurial Approach to Driving the Restaurant Business

- Understands financial opportunities by surveying restaurant demand.

- Partners with key individuals in the local community to assess opportunities.

- Identifies and analyzes competitors.

- Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.

- Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

Leading Significant Marketing/Public Relations/Media Activities

- Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.

- Supports on-site/off-site public relations opportunities to promote the restaurant.

- Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.

- Serves as the primary point of contact for restaurant events.

- Participates in local networking activities, which are often off-property, in support of the restaurant.

Managing Day-to-Day Restaurant Operations

- Supervises and manages employees.

- Understands employee positions well enough to perform duties in employees' absence.

- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

- Conducts daily "taste panels" to educate, drive sales and create sales goals.

- Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.

- Monitors compliance with all applicable laws and regulations.

- Monitors adherence to liquor control policies and procedures.

- Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.

- Monitors alcohol beverage service for compliance with local laws.

- Monitors compliance with all food & beverage policies,



standards and procedures, including food handling and sanitation standards.

- Assists servers and hosts on the floor during meal periods and high demand times.

- Advocates sound financial/business decision making.

- Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.

- Recognizes valuable quality products and presentations.

- Supervises daily shift operations in absence of Assistant Restaurant Manager.

- Oversees the financial aspects of the department including purchasing and payment of invoices.

Fostering an Environment that Creates Exciting and Memorable Guest Experiences

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

- Empowers employees to provide excellent customer service.

- Acts as the guest service role model for the restaurants..

- Addresses guest problems and complaints.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

- Verifies corrective action is taken to continuously improve service results.

- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource and Talent Management Activities

- Actively participates in the hiring process to identify the right talent to support the outlet's concept.

- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

- Facilitates the fair and equal treatment of employees.

- Strives to improve employee retention.

- Monitors employee attendance of on-going training to understand guest expectations.

- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

- Strives to improve service performance.

- Encourages recognition of employees across areas of responsibility.

- Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.

- Establishes guidelines so employees understand expectations and the work.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others.





- Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Develops specific goals and plans to prioritize, organize, and accomplish own work.

- Monitors and maintains the productivity level of employees.

- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be productive and effective.

- Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.

- Provides work-related training, supervising, follow-up and hands-on management.

Additional Responsibilities

- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.

- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluates results to choose the best solution and solve problems.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

万豪酒店潜心钻研待客之道，把握每一次创新机会，为五湖四海的宾客呈献似曾相识的舒心体验。成为万豪酒店的非凡待客师，传承“时刻展现卓然待客之道”的服务理念。想宾客之所想，用真诚周到的服务延续并发扬我们的品牌传统。作为全球酒店业的榜样，万豪酒店诚挚欢迎您的加入，丰富机遇待您发掘。加入万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

JW 万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100 多间酒店及度假酒店。JW 坚持以人为本的品牌文化，深信员工是我们的立足之本，有了快乐的员工，才有满意的宾客。JW 万豪酒店的员工自信、创新、真诚、敏悟，传承了万豪国际集团创始人 J.Willard Marriott（与品牌同名）的卓越品质。欢迎加入我们，成为 JW 万豪大家庭的一员，体验不同以往的工作氛围，在多元化环境中感受同事情谊。JW 为员工提供培训、发展、认可的机会，让您在注重整体健康的豪华环境中尽情挥洒工作热情。超凡待客之道源于员工关怀之道。这就是 JW 非凡款待。加入 JW 万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

📌 Mgr-Restaurant (Faridabad)
🏢 Marriott International
📍 Faridabad