JOB DESCRIPTION – CRM / CUSTOMER RELATIONSHIP EXECUTIVE

Department: Customer Relationship Management (CRM)
Designation: CRM Executive / Customer Relationship Executive
Experience: 3–4 Years
Qualification: Any Degree / Diploma; Engineering qualification preferred
Language: Hindi – Mandatory, English – Good communication skills

Gender: Male & Female
Location: Chennai

Gross: 32K to 34K

Job Purpose

Required Skills & Knowledge

- Strong knowledge of MS Office, especially MS Excel and MS Word. Candidate should be able to independently prepare, maintain and update Excel sheets, reports, registers, quotations and Word documents.
- Good knowledge of CRM activities, enquiry handling, quotation preparation, PO processing and order coordination.
- Knowledge of Tender Participation and Tender Management, including:
- Government tenders and institutional tenders.
- Government e-Marketplace (GeM) Portal.
- Other government/online tender portals and e-tendering platforms.
- Tender enquiry review, document preparation, submission and follow-up.
- Coordination for technical/commercial clarifications and tender-related documentation.
- Monitoring tender status, submission deadlines and results.
- Hindi communication is mandatory – ability to communicate confidently with Hindi-speaking customers.
- Good verbal and written English communication.
- Knowledge of quotation, Purchase Order (PO), Contract Review and order processing.
- Basic understanding of commercial terms, payment terms and payment follow-up.
- Good customer handling, communication and follow-up skills.
- Strong coordination skills with Sales, Design, Production, Purchase, Stores, Accounts and Service departments.
- Positive negotiation, problem-solving and interpersonal skills.
- Ability to handle multiple enquiries, tenders, customer orders and priorities simultaneously.




- Ability to maintain accurate CRM records, enquiry registers, order registers, tender records and management reports.

Key Responsibilities

- Handle customer enquiries through phone, email, tenders and other channels and maintain the Enquiry Register.
- Prepare quotations and coordinate with customers for requirements, clarifications and approvals.
- Receive and verify Purchase Orders (PO) and coordinate Contract Review.
- Prepare and maintain Work Orders, JDR, Order Acknowledgements and CRM documents.
- Maintain Customer Order Register, Pending Order List and CRM records.
- Coordinate with Sales, Design, Production, Purchase, Stores, Accounts and Service for order execution.
- Coordinate new/customized product enquiries, technical clarifications and feasibility requirements.
- Handle PO/JDR amendments, deviations and customer changes and communicate them to concerned departments.
- Coordinate dispatch, installation, customer site readiness and delivery schedules.
- Follow up on installation completion and customer payments as per agreed terms.
- Coordinate Customer Satisfaction Surveys, customer feedback and corrective actions.
- Monitor delivery performance, order status and pending actions.
- Assist in order loss analysis and provide required information to management.
- Prepare CRM reports and provide regular order status updates.
- Participate in weekly order review meetings and follow up on action points.
- Ensure all customer communications, commitments and documents are properly recorded and maintained.

Reporting

Reports to: CRM Manager / Senior Manager – CRM / Manager – Sales
Internal Coordination: Sales, Design & Development, Production, Purchase, Stores, Accounts, Service and Management.

Pay: From ₹32,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 SCIGENICS BIOTECH
📍 India