Customer Support Executive (Evening Shift)

Salary: ₹12,000 per month (Starting Salary)

Job Type: Full-time, Permanent

Work Location: In-person (Office-Based) – Durg/Bhilai, Chhattisgarh

About the Role

Takeover Enterprise is seeking a professional, fluent English-speaking Customer Support Executive to join our growing team. This is an office-based position located in Durg/Bhilai and is not a remote or work-from-home opportunity.

In this role, you will assist customers across North America by handling service inquiries, scheduling appointments, preparing estimates and invoices, and coordinating with field technicians. We are looking for someone with excellent communication skills, strong organizational abilities, and a customer-first attitude.

Work Schedule

- Full time, Monday to Friday
- Evening shift servicing North American business hours
- Shift extends into late night and typically finishes between 12:00 AM and 1:00 AM, depending on operational requirements
- Applicants should be comfortable working evening and late-night hours on a regular basis

Compensation & Growth

- Starting Salary: ₹12,000 per month
- Salary Review: Eligible for a 20% salary increment every six months upto 30,000, based on individual performance, experience, attendance, and overall contribution to the company
- Ongoing training and opportunities for professional growth

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.
- Schedule appliance repair service appointments.




- Convert customer inquiries into confirmed service bookings.
- Prepare and send customer estimates and invoices.
- Resolve customer concerns with professionalism and empathy.
- Coordinate daily schedules with technicians and office staff.
- Maintain accurate customer records, invoices, parts orders, and communications using company software, Microsoft Office, and email.

Required Skills

- Fluent spoken and written English (Mandatory)
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Professional telephone etiquette
- Good organizational and time management skills
- Proficiency in Microsoft Word, Excel, and Email
- Ability to work independently and as part of a team

Preferred Qualifications

- Previous customer service or call center experience
- Sales or appointment booking experience
- Knowledge of Tally (preferred but not required)
- Graduation or equivalent qualification

Important Information

- This is an office-based role. Remote or work-from-home arrangements are not available.
- Applicants should reside in or be willing to commute to Durg/Bhilai, Chhattisgarh.
- Only candidates who are comfortable working evening and late-night shifts should apply.

We thank all applicants for their interest. Only shortlisted candidates will be contacted for the next stage of the hiring process.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (India)
🏢 Takeover Enterprises
📍 India