Job Summary

We are looking for a Service Coordinator to coordinate UPS and battery service activities, customer complaints, preventive maintenance, installations, and service calls. The candidate will act as a key coordination point between customers, service engineers, sales team, and management to ensure timely and effective service delivery.

Key Responsibilities

- Coordinate UPS and battery installation, commissioning, maintenance, and breakdown services.
- Receive and register customer service requests and complaints through phone, email, or other channels.
- Schedule and allocate service calls to technicians/engineers based on priority and location.
- Follow up with service engineers to ensure timely closure of complaints.
- Coordinate with customers regarding service visits, site requirements, and service schedules.
- Prepare and maintain service reports, job cards, AMC records, and customer service history.
- Coordinate Preventive Maintenance (PM) visits and ensure schedules are followed.
- Prepare service quotations, estimates, and related documentation when required.
- Coordinate with the Sales Team for UPS, batteries, AMC, replacement, and service-related requirements.
- Follow up on pending service quotations, purchase orders, payments, and AMC renewals.
- Maintain records of UPS systems, batteries, installations, warranty details, and service contracts.
- Coordinate with vendors/OEMs for technical support, warranty claims, spare parts, and replacements.
- Monitor availability and requirement of spares, batteries, and service materials.
- Prepare daily/weekly service status reports for management.




- Handle customer follow-ups and maintain good customer relationships.
- Escalate critical or unresolved technical/service issues to the Service Manager.
- Ensure proper documentation and closure of all service activities.

Required Skills

- Valuable knowledge of UPS, Inverter, Battery, and Power Backup Systems.
- Experience in service coordination or customer support, preferably in the UPS/Battery industry.
- Good communication and interpersonal skills.
- Strong follow-up and coordination abilities.
- Good knowledge of MS Office, Excel, Email, and service-related documentation.
- Ability to manage multiple service requests and prioritize urgent complaints.
- Good organizational and time-management skills.
- Customer-oriented approach.

Qualification

Education: Diploma / Graduate in Electrical, Electronics, or a related field preferred.

Experience

- 2–4 years of experience in service coordination, preferably in UPS, batteries, electrical equipment, power backup, or similar industries.
- Candidates with experience in UPS/Battery Sales & Service Coordination will be preferred.

Key Performance Areas (KPIs)

- Timely allocation and closure of service calls.
- Customer complaint response and resolution time.
- Preventive maintenance schedule completion.
- Service report and documentation accuracy.
- AMC renewal and service follow-up.
- Customer satisfaction.
- Coordination efficiency with technicians, customers, sales team, and vendors.

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Service Coordinator – UPS & Battery | Sales & Services (India)
🏢 SAFE INFRATECH
📍 India