About the Role

Are you a high-performing IT professional who thrives in high-stakes, fast-paced MSP environments? Win Infosoft India Private Limited is hiring on behalf of its principal company, TechHeights, an award-winning, premium Managed Service Provider (MSP) headquartered in Irvine, Southern California (USA).

We are seeking an elite, client-facing Senior MSP Support Engineer to anchor TechHeights' global 24/7 service delivery team. In this critical role, you will be the primary L3 technical force managing, troubleshooting, and optimizing robust Wintel environments, Microsoft 365 ecosystems, and Azure Cloud infrastructure for TechHeights' high-value US enterprise clients spanning highly regulated sectors (including Aerospace & Defense, Healthcare, and Financial Services).

This position requires a true tech professional who combines deep infrastructure acumen with world-class communication. If you possess a sub-5-minute triage mentality, an impeccable American accent style, and a proven track record of managing strict compliance-bound environments within a 24/7/365 MSP framework, we want you on our team.

Key Responsibilities:

1. High-Touch US Client Support & Triage

- L3 Escalation Mastery: Act as the ultimate technical escalation layer for complex system, network, and cloud anomalies, aggressively driving resolutions to maintain TechHeights’ signature sub-5-minute response standards.
- Frontline Technical Delivery: Interface directly with Southern California clients and the onshore team in Irvine, explaining intricate technical challenges and infrastructure maps with absolute clarity and corporate professionalism.
- 24x7 Operations:



Maintain the continuity of our 24/7/365 network monitoring and support matrix by participating in a structured rotational shift and on-call schedule.

2. Enterprise Systems & Wintel Administration

- Infrastructure Health: Lead expert-level management, maintenance, and optimization of core Windows Server environments (Active Directory, Group Policy, DNS, DHCP, and identity management).
- Compliance-Grade Security: Implement rigorous security hardening across hybrid environments to align with strict US compliance frameworks (NIST 800-171, CMMC, ITAR, HIPAA, and SOC 2).
- Business Continuity: Manage, test, and validate enterprise-grade disaster recovery, rapid failover protocols, and cloud-based backup solutions.

3. Advanced Microsoft 365 & Azure Cloud Administration

- Cloud Operations: Oversee and configure cloud infrastructure, including Azure Virtual Machines, VNets, Storage Accounts, App Services, and Azure Government Cloud environments.
- Identity & Security Architecture: Heavily manage Microsoft 365 environments, utilizing Microsoft Entra ID (Azure AD), Conditional Access policies, SharePoint administration, and advanced threat frameworks (EDR/MDR patch management).
- Resource Optimization: Actively monitor infrastructure health, drive cloud resource utilization strategies, and implement cost-optimization frameworks.





Required Qualifications & Experience

- MSP DNA: Mandatory 6–7 years of progressive experience working strictly within a rapid-paced Managed Service Provider (MSP) environment supporting international business clients.
- Communication Excellence: Impeccable spoken English with a natural/sound American accent style is non-negotiable. You must be completely fluent in North American corporate IT culture and capable of leading high-level, real-time technical troubleshooting calls with US stakeholders.
- Education: B.E. / B.Tech / MCA degree is mandatory.
- Certifications: Active Azure Administrator Associate (AZ-104), modern Microsoft 365 Certifications, or equivalent hybrid cloud credentials are highly preferred.
- Technical Stack:
- Deep mastery of Windows Server OS (2012 R2 through 2022) and virtualization (Hyper-V / VMware).
- Strong PowerShell scripting capabilities for patch management and infrastructure automation.
- Hands-on familiarity with endpoint security tools (EDR/MDR), advanced networking concepts, and centralized RMM/PSA ticketing tools.
- Work Style: A high-ownership problem solver who thrives under strict SLA pressure and loves keeping systems running flawlessly.

How to Apply

If you are a elite MSP professional ready to support US leading companies, submit your updated resume highlighting your MSP background, client-facing experience, and shift flexibility today!

Job Type: Full-time

Pay: From ₹80,000.00 per month

Language:

- English (Required)

License/Certification:

- Azure Certification (Required)
- MCSE (Required)
- Microsoft 365 (Preferred)

Work Location: In person

📌 Senior MSP Support Engineer (India)
🏢 Win Infosoft India Private
📍 India