Senior Process Manager Role and responsibilities:
- Take leadership role independently managing back office operations
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
📌 Senior Process Manager (India)
🏢 eClerx
📍 India