Technical Lead (Support & Operations)

Others, Karnataka

Job Summary

Services Consultant - 5 years

JOB Overview

This position is responsible for the expert technical knowledge of and ability to effectively implement products of chosen expertise both at the individual product level and solution level within the client environment.

Key Responsibilities

Key Responsibilities

- Utilize Services Best Practices to accurately and efficiently implement products of chosen expertise as a solution within the client environment.
- Effectively troubleshoot technical product implementation issues for products of chosen expertise.
- Ability to interact with Support in order to open and track product issues when necessary.
- Actively engage as part of the project team with the purpose of contributing product and solution expertise, and to contribute as required to deliver a successful client engagement, following the Project Manager (when applicable) directive.
- Meet target billable utilization objective as assigned for this role.
- Adhere to Time and Expense Policy.
- Adhere to company policies of Code of Conduct/Ethics; Security and required training.

- Help build the knowledge base in the Practice communities in which you choose to participate including lessons learned, best practices, tools, and methods and learning events using SharePoint as the enabling technology.

Typical Role Definition

Professional Staff. A beginner level qualified role. Some evaluation, originality or ingenuity required to perform tasks. Knows and applies the fundamental concepts, practices, and procedures of a particular field.

Job Specific Authority and Scope

- Generally, works without consulting their manager.
- Independent decisions are made daily.




- Examples of typical decisions without manager consultation:
- Decision regarding product and/or solution installation.
- Decision regarding product and/or solution configuration in client environment.
- Decision regarding technical troubleshooting process.
- Typically has no direct reports.
- Typically has no total staff.
- Typically has a geographic focus of Region (APJ/EMEA/LA/NA).
- Typically, does not manage a budget.

Skill Requirements

Category

Skill

Technical

- Java,JSP,HTML,XML/C++/Python development skills
- Knowledge on LDAP Directory Server and Databases
- Development skills on Mobile Platform (Android/iOS) [Optional]
- MySQL/Cassandra/Oracle OR any RDBMS databases.
- Able to understand the Solution Design and Implement the same independently.
- General concepts of High Availability, Fail Over and DC/DR
- Understanding of http(s), REST, SOAP
- Understanding of J2EE and Application servers like Weblogic, Websphere & Tomcat
- AI tools usage and familiarity

Domain

- Experience in Security Domain in one or more of the following areas
- Single Sign-On
- Certificate Life cycle
- PKI concepts
- IGA concepts

Product

- Integration of any Single Sign On OR IGA Products [Symantec/CA SiteMinder,



IGA/Okta/ForgeRock/Ping OR Identity Management Suite IdentitySuite/SailPoint/SavyInt/ForgeRock/Ping OR Authentication solution]

Other Requirements

Preferred Education

Bachelor's Degree or global equivalent in Computer Science or business-related field.

Work Experience

Typically, 5 or more years of work experience as an IT professional are required for this position.

Educated in Information Technology and prefer a minimum of 5 years of experience at an IT professional services or software organization.

Skills & Competencies

- Demonstrate ability to engage in hands-on implementation of software technology at a complex level for the individual products of chosen expertise.
- Proven comprehension of solution capabilities and how specific products within the solution are designed to be integrated into the client environment.
- Possess advanced technology troubleshooting skills for products of chosen expertise and basic general technology troubleshooting capabilities.
- Execute an excellent business level of written and oral professional communication in English.

Certifications

Within first 90 days must achieve CA Technologies product training and certification in a minimum of 2 chosen products of expertise as agreed to by your Manager. Also complete associated solution training that aligns with chosen products. External operating system or specific technology certifications are a plus. Must maintain updated training as required annually. Demonstrated product proficiency, by achieving either a Professional or Business Analyst level CA Services Certification (or similar technical accreditation) or CA Services work experience may substitute for external work experience, as determined by CA Services in its discretion.

📌 Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India