Key Responsibilities

Guest Service & Relations

- Welcome guests in a courteous, professional, and friendly manner.
- Ensure smooth and productive check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly.
- Provide information about hotel facilities, services, and local attractions.
- Build positive guest relationships and ensure high guest satisfaction levels.

Front Office Operations

- Manage room reservations, amendments, cancellations, and room allocations.
- Maintain accurate guest records and update the Property Management System (PMS).
- Monitor room status and coordinate with Housekeeping for room readiness.
- Handle guest correspondence through phone, email, and in-person interactions.
- Ensure compliance with hotel policies, procedures, and brand standards.

Cashiering & Billing

- Process guest payments through cash, credit cards, and digital payment methods.
- Prepare and verify guest bills and invoices.
- Maintain accurate cash handling and shift closing records.
- Reconcile daily transactions and submit reports to management.

Coordination & Communication

- Coordinate with Housekeeping, Food & Beverage, Engineering, Security, and other departments.
- Communicate VIP arrivals, special requests, and guest preferences.




- Assist in handling emergencies and guest-related issues effectively.
- Maintain daily shift reports and handover notes.

Sales & Upselling

- Promote hotel services, room upgrades, dining outlets, and special packages.
- Support revenue generation through effective upselling and cross-selling.
- Achieve departmental sales targets when applicable.

Required Qualifications

- Degree/Diploma in Hotel Management, Hospitality Management, or related field.
- 1–3 years of experience in Front Office operations in a 4-star or 5-star hotel.
- Knowledge of PMS software such as Opera, IDS, or similar hotel systems.
- Excellent verbal and written communication skills in English.
- Additional language skills are an advantage.

Required Skills

- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Ability to work in rotational shifts, weekends, and holidays.
- Good grooming and professional appearance.
- Attention to detail and multitasking skills.
- Basic computer proficiency and knowledge of hotel software.

Please contact to [email protected] or +91-XXXXXXXXXX (WA)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front office Executive (India)
🏢 SAJ Earth Resortnvention Center
📍 India