18 Sep
|
The Space
|
India
Job Title: Sales Manager – Modular Interiors Experience Centre Location: Bengaluru/Maharashtra (Thane) Department: Sales & Customer Experience Reporting To: Business Director: Mr Nisar Ahmed About Us The Space Company (formerly InvisibleBed) is a Bangalore-based interior solutions brand, recognized as a pioneer in multi-functional furniture and innovative space-saving interiors in India. With our own in-house manufacturing facility, we have partnered with leading interior brands to transform and optimize living spaces. Our focus is on designing smart, modern, and multi-utility furniture solutions that enhance lifestyle, comfort, and aesthetics—crafting homes that are not only beautiful, but intelligently designed. We take pride in redefining the way traditional furniture is used, ensuring every square foot of space is maximized with purposeful and innovative design. As a Business Development Manager at The Space Company, you play a key role in helping clients reimagine and reinvent their homes—aligning our forward-thinking interior solutions with their short-term and long-term lifestyle goals. Job Purpose: To lead and drive sales performance at the Modular Interiors Experience Center by generating revenue, achieving monthly sales targets, managing client relationships, and ensuring an exceptional customer experience from inquiry to project handover. Key Responsibilities: 1. Sales & Revenue Growth ● Achieve monthly and quarterly sales targets for modular kitchens, wardrobes, and interior solutions. ● Convert walk-ins and inquiries into confi rmed sales through effective client engagement and follow-ups. ● Prepare and present design proposals, BOQs, and quotations to clients.
● Track and improve conversion ratios (Walk-in → Lead → Quotation → Order → Payment). ● Maintain a healthy sales pipeline through lead generation activities and referrals. 2. Customer Experience Management ● Ensure every customer visiting the experience center receives a premium and personalized experience. ● Understand customer requirements, budget, and design preferences to offer suitable solutions. ● Coordinate with designers, project team, and execution team for timely client updates. ● Handle customer escalations professionally to ensure high satisfaction and retention. 3. Team & Coordination ● Manage a team of sales executives/design consultants and guide them to achieve their targets. ● Collaborate with the design,
production, and installation team to ensure seamless project execution. ● Conduct weekly sales meetings and performance reviews. 4. Business Development ● Build strategic relationships with architects, interior designers, builders, and channel partners for referral business. ● Represent the brand at exhibitions, events, and customer engagement activities. 5. Reporting & MIS ● Maintain accurate records of customer interactions, sales data, pipeline, and collections. ● Share weekly and monthly sales performance reports with management. Sales Targets (Indicative): KPI Target Monthly Revenue Target ₹25–50 Lakhs (based on city and center size)
Conversion Rate Minimum 25–35% Customer Visits to Quotation Ratio 60% Collection Effi ciency 95% on time Repeat & Referral Business Minimum 20% of monthly sales (Targets can be customized based on company standards.) Skills & Competencies Required: ● Proven experience in modular interiors, furniture, kitchens, or home improvement industry. ● Strong communication, presentation, and negotiation skills. ● Customer-centric approach with high relationship-building capability. ● Ability to understand layouts, modular designs, and basic technical know-how. ● Leadership qualities and result-driven mindset. Qualifi cation & Experience: ● Graduate / MBA preferred. ● 4–8 years of sales experience in modular interiors / modular furniture / real estate / home décor industry. ● Experience in managing an experience center or showroom is an added advantage. Salary & Benefi ts: ● Market-competitive salary + Sales Incentives + Performance Bonus ● Rewards for achieving quarterly and annual targets 1. Sales & Revenue Achievement KRA: Drive sales and meet revenue targets through effective lead conversion and client management.
KPI Measurement Criteria Target Weightage Monthly Revenue Achievement Revenue booked vs. target ₹25–50 Lakhs per month (as per center)
25% Conversion Ratio Leads to booking % 25–35% minimum 10% Walk-In to Lead Conversion % of walk-ins converted to live leads 60%+ 5% Average Ticket Size Revenue ÷ No. of bookings ₹3–8 Lakhs per order 5% 2. Customer Experience & Relationship Management KRA: Deliver a premium experience and ensure high customer satisfaction and referrals. KPI Measurement Criteria Target Weightage Customer Satisfaction Score (CSAT) Feedback rating 4.5/5 10% Repeat & Referral Business % of new sales from referrals or repeat clients 20% of total monthly sales 8% Complaint Resolution TAT Time to resolve escalations Within 48 hours 4% 3. Business Development & Lead Generation KRA: Expand business through partnerships and market networking. KPI Measurement Criteria Target Weightage Architect/Channel Partner Tie-ups No. of connections per quarter 5–8 active partners 5% External Lead Generation Activities Participation/initiatives/monh 2 per month 3% Exhibition/Events ConversioLeads to orders from events10–15% 2%
4. Team Management & Productivity KRA: Guide the sales team to achieve their individual and store targets. KPI Measurement Criteria Target Weightage Team Target Achievement Team sales vs. team target 90%+ achievement 8% Training & Grooming Sessions Internal sales/soft skill sessions 2 sessions per month 3% Team Conversion Rate Combined sales conversion 30% 3% 5. Process, Reporting & Discipline KRA: Ensure SOP adherence, accurate reporting, and proper coordination. KPI Measurement Criteria Target Weightage Proposal & BOQ Accuracy Error-free quotations 100% Accuracy, 4% CRM/MIS Reporting Timeliness Daily/weekly updates submission 100% On-time 3% Collection Efficiency % of collections received on time 95% 2% Performance Scorecard Category Weightage Score Achieved Sales & Revenue 45% Customer Experience 22% Business Development 10% Team Management 14%
Processes & Reporting 9% Overall Score 100% Qualifications Proven experience in sales management 2-4 years of sales experience from any industry with a consumer insights Demonstrated success in meeting or exceeding sales targets Ability to create and implement successful sales strategies Strong leadership and communication skills Experience in the furniture or home decor industry is a plus Bachelor's or Master's degree in Business, Sales, Marketing, or related field
Pay: ₹50,000.00 - ₹55,000.40 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
📌 Sales Manager (India)
🏢 The Space
📍 India