Role and Key Responsibilities:

- Strong English competency C1
- 1 year or less experience in Contact Centers and/or content studios
- Ability to work on-site
- Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries
- Evaluate and edit existing content for clarity, accuracy, and usability based on best practices
- Identify opportunities for content refinement and improvement to enhance overall quality and user experience.
- Provide actionable insights and recommendations to optimize production processes and content effectiveness.
- Attention to detail in reviewing large multi-page documents, ensuring quality standards are met.
- Contribute to the development of quality assurance protocols to streamline content updates and revisions




- Engage in independent decision-making regarding content enhancements while working within team guidelines
- Participate in coaching sessions and training to continuously improve quality assessment skills
- Stay current with industry trends and best practices in content creation and quality assurance
- Foster a collaborative setting by sharing knowledge and strategies for content improvement with team members
- Experience with the Microsoft Suite and Google Online tools (preferred)

Educational Qualification :

- Graduate

📌 Representative, Digital Marketing (India)
🏢 Concentrix
📍 India