Service Engineer is responsible for

a) Repairing handset by following the quality standard set by company

b) Attending customers, if required

c) Handling Customer Escalations

d) Follow all standard processes in SVC

e) Generation of necessary reports as and when required

f) Follow Delivery TAT

g) Ensure refreshment items to customers

h) Make sure the SVC is neat and well-arranged as per the company guidance

i) Observe the contents in v-College app

j) Attend and pass necessary trainings and exams on time

k) Conduct inventory audit as per the HO policy

l) Follow company’s processes and procedures, policies to ensure customer satisfaction

m) Perform follow-up calls with customers on open calls and work note

QUALIFICATION:

Minimum +2 pass

Candidates with minimum 1 year experience in authorised service center will be given preference.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Engineer (India)
🏢 VIVO Kerala
📍 India