JOB DESCRIPTION Billing Executive – IPD, OPD & Front Desk

Location: Gurgaon, Sector 38
Department: Billing / Front Office
Position: Billing Executive – IPD, OPD & Front Desk
Reporting To: Centre Head / Hospital Administrator / Accounts & Finance

Job Summary

We are looking for a responsible and customer-oriented Billing Executive to manage OPD and IPD billing, front desk operations, patient registration, and coordination with patients, doctors, nursing staff, TPA/insurance teams, and accounts.

Key Responsibilities

OPD Billing

- Patient registration and verification of patient details.
- Generate OPD bills for consultations, procedures, investigations, medicines, and other services.
- Handle cash, card, UPI, and other payment collections.
- Issue receipts and maintain accurate billing records.
- Resolve basic billing-related queries.

IPD Billing

- Complete admission billing formalities and verify patient documents.
- Maintain patient billing accounts during hospitalization.
- Post charges for room, nursing, procedures, investigations, medicines, consumables, etc.
- Coordinate with nursing, pharmacy, laboratory, OT, and other departments for accurate charge posting.
- Prepare and verify interim and final discharge bills.
- Coordinate with Accounts/Finance for outstanding payments.

Front Desk

- Handle patient and attendant enquiries professionally.
- Manage registration and appointments.
- Guide patients to the appropriate doctor or department.
- Handle incoming calls and provide relevant information.
- Maintain front desk records and documentation.
- Coordinate with doctors, nursing, billing, diagnostics, and other departments.

TPA / Insurance Coordination

- Collect and verify documents required for TPA/insurance cases.
- Coordinate for cashless approvals and required documentation.




- Follow up on pending approvals and authorization.
- Coordinate with the concerned team during discharge and final settlement.

Cash & Reconciliation

- Maintain daily collection records.
- Reconcile cash, card, UPI, and other payment modes.
- Prepare daily collection reports.
- Ensure proper cash and document handover.
- Immediately report billing discrepancies to the reporting manager.

Required Skills

- Good communication and interpersonal skills.
- Basic computer and MS Office knowledge.
- Knowledge of hospital billing software is preferred.
- Good numerical and calculation skills.
- Attention to detail and accuracy.
- Patient-friendly and professional behaviour.
- Ability to work under pressure and manage multiple tasks.
- Good coordination and teamwork skills.

Qualification

- Graduate preferred.
- Diploma/Certificate in Hospital Administration, Medical Billing, Healthcare Management, or related field will be an advantage.
- Freshers with good communication and computer skills may also be considered.

Experience

- 1–3 years of experience in hospital billing/front desk operations preferred.
- Experience in OPD/IPD billing and TPA/insurance coordination will be an added advantage.

Working Requirements

- Willingness to work in rotational shifts, including weekends/holidays, as per hospital requirements.
- Maintain punctuality, discipline, skilled appearance, and patient-friendly behaviour.

Key Performance Indicators

- Accuracy of OPD/IPD billing.
- Timely admission and discharge billing.
- Accurate daily collection and reconciliation.
- Minimum billing errors and discrepancies.
- Timely completion of TPA/insurance documentation.
- Good patient service and coordination.
- Compliance with hospital SOPs and billing procedures.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Front Desk Executive and billing (Gurugram)
🏢 Axten Hospitals
📍 Gurugram