Remote Hotel Operations Assistant (Work From Home — US Hotel Group)

Job Title (for Indeed): Remote Hotel Operations Assistant — Executive & Back Office Support

Job Type: Full-time | Remote (India-based) Salary: ₹30,000/month for the first month (trial), then ₹40,000/month Schedule: Monday–Friday, with daily video check-in calls Sponsorship: Not available. This is a remote, India-based role only.

About the Role

We are a US-based hotel ownership and management group operating branded hotels across the Midwest and Southeast. We are hiring a full-time Remote Hotel Operations Assistant to work directly with the owner as a right hand on daily back-office, reservations, compliance, and administrative work.

This is a hands-on support role for someone who is organized, accurate, fast on a computer, and comfortable owning recurring tasks without being chased. You will be trusted with real operational responsibility from week one.

What You'll Do

- Reservations review: Check, cross-compare, and audit daily reservations across systems; flag rate discrepancies, duplicate bookings, no-shows, and errors.
- Rate management: Update and maintain room rates as directed; monitor competitor rates and report changes.
- Brand standards: Track, organize, and help complete brand standard requirements; maintain the documentation checklist and deadlines.
- Document uploads: Upload and organize all required documentation in GEM and related brand portals; keep filing accurate and current.
- Training coordination: Monitor required trainings, keep a live tracker of what is due and by when, register participants, send reminders, and complete trainings assigned to your own user account.
- Meetings:



Attend Hotel Champion and other operational meetings, take detailed notes, and circulate action items with owners and due dates.
- Excel & reporting: Build, update, and maintain Excel workbooks — daily/weekly/monthly reports, reconciliations, trackers, and dashboards.
- Bookkeeping support: Data entry, invoice and expense tracking, basic reconciliations, and organizing records for the accountant.
- General clerical and personal assistant work: Email and calendar support, follow-ups with vendors and brand representatives, form completion, scheduling, and other ad-hoc administrative tasks.
- Daily reporting: Join a daily Zoom call to review progress, priorities, and open items.

What We're Looking For

Required

- 1+ years of experience in bookkeeping, back-office, accounting support, or administrative/virtual assistant work
- Advanced Excel skills — formulas, VLOOKUP/XLOOKUP, pivot tables, formatting, and building clean reports from raw data
- Strong written and spoken English; confident on daily video calls with US-based management
- High attention to detail, especially with numbers, rates, and documentation
- Ability to work independently, meet deadlines, and follow through without reminders
- Comfortable learning new software portals quickly




- Discretion and professionalism handling confidential business and guest information

Preferred

- Experience with hotels, hospitality, travel, or a US-based client
- Familiarity with PMS, central reservation systems, or OTA extranets
- Experience with QuickBooks or similar bookkeeping software

Equipment & Work Setup Requirements

You must already have:

- A personal laptop or desktop in valuable working condition
- A working webcam and microphone
- Reliable high-speed internet with the ability to screen share on Zoom
- A quiet, professional workspace for daily video calls
- Backup power/internet arrangement is strongly preferred

Compensation & Terms

- Month 1: ₹30,000 per month — a paid trial period for both sides to confirm fit
- Month 2 onward: ₹40,000 per month
- Paid monthly by direct bank transfer to your account
- Full-time, ongoing engagement
- No visa sponsorship or relocation — this is a permanently remote role based in India

How to Apply

Please apply with your resume and include short answers to the following:

- Describe your Excel skill level and give one example of a report or tracker you built from scratch.
- What experience do you have working with a US-based company or client, and what hours did you work?
- Confirm your laptop, camera, and internet setup, and your typical internet speed.
- What hours are you available to work each day, and can you join a daily video call?
- When could you start?

Shortlisted candidates will complete a short paid Excel and reservations-audit test and a Zoom interview.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: Remote

📌 Remote- Hotel Operations Assistant (India)
🏢 IHG Hotel
📍 India