Job Title: Front Office Manager

Job Summary
We are looking for an experienced and guest-focused Front Office Manager to lead our Front Office team and ensure smooth, efficient, and professional guest services. The ideal candidate will have strong leadership skills, excellent guest-handling abilities, and good knowledge of hotel front office operations.

Key Responsibilities

- Oversee the day-to-day operations of the Front Office department.
- Supervise and guide Front Office staff, including Reception, Guest Relations, and Bell Desk teams.
- Ensure smooth check-in and check-out procedures and accurate guest registration.
- Maintain high standards of guest service and hospitality.
- Handle guest queries, feedback, complaints, and special requests professionally.
- Monitor room status, room allocation, arrivals, departures, and VIP movements.
- Coordinate closely with all other departments.
- Prepare staff duty rosters and manage daily manpower requirements.
- Conduct daily briefings and ensure proper communication within the team.
- Monitor billing, cash handling, discounts, refunds, and front office transactions.
- Ensure accurate handling of guest accounts and maintain required records.
- Monitor room revenue, occupancy, ADR, and other Front Office-related performance indicators.
- Ensure compliance with hotel SOPs, service standards,



and security procedures.
- Train, coach, and motivate team members to improve service quality and performance.
- Prepare and review daily operational reports.
- Assist the management in achieving guest satisfaction, revenue, and operational targets.
- Handle emergency situations and resolve operational issues effectively.

Requirements

- Minimum 5–8 years of experience in Front Office operations, preferably in a hotel.
- Previous experience in a Supervisory/ Managerial role is preferred.
- Good knowledge of hotel Front Office operations and PMS/IDS.
- Solid guest-handling and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good leadership and team-management abilities.
- Ability to work under pressure and manage multiple tasks.
- Good knowledge of MS Office; experience with IDS is an advantage.
- Professional appearance and a strong customer-service orientation.

Employment Type: Full-time
Department: Front Office
Experience: 5-8 years or more

Job Type: Full-time

Pay: ₹480,000.00 - ₹500,000.00 per year

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- total work: 5 years (Required)

Work Location: In person

📌 Front Office Manager (India)
🏢 Gokulam Park
📍 India