About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Title: Senior Officer - CAT - Loyalty
Company Name: Axis Max Life Insurance

Job Description:
The Senior Officer in the Customer Advocacy Team (CAT) will be responsible for enhancing customer loyalty and engagement through innovative programs and initiatives. This role involves analyzing customer feedback and behavior to develop strategies that improve overall customer satisfaction. The Senior Officer will collaborate with cross-functional teams to design and implement loyalty programs, ensure seamless execution, and monitor program effectiveness. Additionally, this position will involve the creation of reports and presentations to share insights with stakeholders and recommend improvements based on data analysis.

Key Responsibilities:





- Develop and execute customer loyalty strategies to increase retention and engagement.
- Analyze customer feedback and service metrics to identify improvement areas.
- Collaborate with marketing and product teams to create and promote loyalty initiatives.
- Monitor program performance and generate reports to evaluate success.
- Conduct market research to stay updated on industry trends and competitor loyalty programs.
- Lead cross-functional projects to enhance the customer experience and support customer advocacy.

Skills Required:

- Strong analytical skills to interpret customer data and feedback.
- Excellent communication and interpersonal skills for effective collaboration.
- Ability to think strategically and develop innovative loyalty programs.
- Detail-oriented with a focus on customer experience and satisfaction.
- Proficient in data analysis tools and techniques.

Tools Required:

- Customer Relationship Management (CRM) software.
- Data analysis tools such as Excel, SQL, or similar.
- Presentation software (e.g., PowerPoint) for stakeholder communication.
- Project management tools to oversee initiative execution.
- Survey and feedback tools to gather customer insights.

This role is ideal for candidates who are passionate about customer service and wish to play a significant role in enhancing customer loyalty within the insurance industry.

State:

Delhi

Branch:

Delhi - GO3

Department:

Direct Sales Force

Function:

Loyalty - North Zone

Posted On:

06-Apr-2026

📌 Senior Officer - CAT - Loyalty (Delhi)
🏢 AxisMaxlife
📍 Delhi