Additional Information
Job Number26119744
Job CategoryFood and Beverage & Culinary
LocationMagdalla Circle, Surat, Gujarat, India, 395007
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Serves as a role model to demonstrate appropriate behaviors.

- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Ensures and maintains the productivity level of employees.

- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

- Ensures compliance with all applicable laws and regulations.

- Ensures compliance with food handling and sanitation standards.

- Ensures staff understands local,



state and Federal liquor laws.

- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

- Establishes guidelines so employees understand expectations and parameters.

- Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

- Empowers employees to provide excellent customer service.

- Acts as the guest service role model for the restaurants, sets a valuable example of excellent customer service and creates a positive atmosphere for guest relations.

- Handles guest problems and complaints.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

- Ensures corrective action is taken to continuously improve service results.

- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

- Ensures employees are treated fairly and equitably. Strives to improve employee retention.





- Ensures employees receive on-going training to understand guest expectations.

- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

- Strives to improve service performance.

- Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluating results to choose the best solution and solve problems.

- Assists servers and hosts on the floor during meal periods and high demand times.

- Recognizes good quality products and presentations.

- Supervises daily shift operations in absence of Assistant Restaurant Manager.

- Oversees the financial aspects of the department including purchasing and payment of invoices.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

르메르디앙은 화려한 여행의 시대에서 영감을 받아 풍요로운 삶을 만끽하려는 유럽만의 독특한 정신을 계승하여 각 문화권에 녹여냅니다. 르메르디앙의 고객은 호기심이 많고 창의적이며 국제적인 문화를 추구하는 사람들로, 연결의 순간을 높이 평가하고 여행지를 제대로 즐기기 위해 여행의 속도를 늦춥니다. 우리는 고객이 행복한 삶을 누릴 수 있도록 영감을 주는 경험을 제공하며, 정통하고 세련됨과 동시에 기억에 남는 서비스를 제공합니다. 르메르디앙은 팀에 합류할 호기심 많고 창의적인 인재를 찾고 있습니다. 마음이 맞는 고객과 기꺼이 소통하고자 하고, 기억에 남는 경험을 만들고자 하는 깊은 열정이 있다면 르메르디앙의 채용 기회를 살펴보시기 바랍니다. 르메르디앙에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 르메르디앙의 문을 두드리세요.

📌 Mgr-Restaurant I (Gujarat)
🏢 Marriott International
📍 Gujarat