18 Sep
|
DynamicHire Solutions
|
Gurugram
18 Sep
DynamicHire Solutions
Gurugram
We are looking for an enthusiastic, customer-focused, and sales-oriented Travel Consultant – Bali to join our travel team.
The candidate will be responsible for understanding customers’ travel requirements, designing customized Bali holiday packages, handling enquiries, converting leads into bookings, and ensuring a smooth end-to-end travel experience.
The ideal candidate should have strong knowledge of Bali destinations, hotels, sightseeing, activities, transfers, and travel itineraries, along with excellent communication, customer-handling, negotiation, and sales skills.
Key Responsibilities
- Handle customer enquiries for Bali holidays through calls, WhatsApp, email, and other communication channels.
- Understand customers’ travel requirements, preferences, budget, travel dates, and expectations.
- Design and recommend customized Bali holiday itineraries and packages.
- Prepare quotations and negotiate with customers to convert enquiries into confirmed bookings.
- Follow up with leads regularly and maintain accurate lead status in CRM/Excel.
- Coordinate with hotels, DMCs, transport providers, activity vendors, and other travel suppliers.
- Manage bookings for hotels, airport transfers, sightseeing, activities, excursions, and other travel services.
- Provide customers with complete pre-travel information, booking details, and required documentation.
- Ensure timely payment collection and booking confirmations.
- Handle booking amendments, cancellations, changes, and customer queries efficiently.
- Maintain strong relationships with customers to generate repeat business and referrals.
- Achieve assigned sales targets, conversion targets, and other business KPIs.
- Stay updated on Bali destinations, hotels, attractions, activities, seasonal offers, and international travel trends.
Required Skills & Qualifications
- Bachelor’s degree or equivalent qualification in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.
- 1–2 years of experience in travel sales, holiday packages, international travel, or a similar role.
- Solid knowledge of Bali/Indonesia and other Southeast Asian destinations.
- Excellent verbal and written communication skills.
- Strong customer-handling, negotiation, and relationship-management skills.
- Proven ability to generate sales and convert leads into bookings.
- Ability to create attractive, practical, and cost-effective travel itineraries.
- Comfortable working with CRM, MS Excel/Google Sheets, WhatsApp, email, and other travel-sales tools.
- Strong attention to detail and ability to manage multiple enquiries and bookings simultaneously.
- Ability to work effectively under sales targets, deadlines, and performance-driven environments.
Preferred Qualifications
- Experience handling B2C international holiday packages.
- Prior experience in Bali/Indonesia destination sales.
- Existing relationships with DMCs, hotels, transport providers, or travel suppliers will be an advantage.
- Knowledge of other Southeast Asian destinations such as Thailand, Singapore, Malaysia, Vietnam, or Indonesia is a plus.
- Experience with destination management companies or international holiday package operations will be preferred.
Key Performance Indicators (KPIs)
- Lead-to-Booking Conversion Rate
- Number and Value of Bookings Generated
- Monthly Sales Target Achievement
- Lead Response & Follow-up Time
- Customer Satisfaction
- Repeat & Referral Bookings
- Gross Margin / Profitability per Booking
- Overall quality and accuracy of itinerary and booking management
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Travel Sales Consultant (Gurugram)
🏢 DynamicHire Solutions
📍 Gurugram