A customer service representative (CSR) in logistics acts as the primary link between customers, carriers, and internal warehouse or dispatch teams to ensure goods move accurately and on time.
Core Responsibilities
- Order Management: Enter customer orders accurately into the system, schedule pickups and deliveries, and process shipping documentation.
- Shipment Tracking: Monitor freight movement and provide real-time updates to clients regarding order status and estimated arrival times.
- Problem Solving: Resolve delivery delays, lost freight, route issues, and carrier or warehouse disputes quickly.
- Stakeholder Coordination: Communicate with drivers, dispatchers, and warehouse staff to align pickup and drop-off schedules
- Account Support: Maintain customer databases, handle billing or invoice questions,
and log customer feedback
The 7 core functions or roles of logistics are order processing, inventory management, warehousing, packaging, cargo handling, transportation, and monitoring/information management
can connect on (phone hidden) or
[email protected]
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Versatile schedule
- Paid sick time
- Provident Fund
Experience:
- Logistics: 1 year (Preferred)
- Customer acquisition: 1 year (Preferred)
- Dispatching: 1 year (Preferred)
- Shipment Tracking: 1 year (Preferred)
Work Location: In person
📌 Senior Customer Service Executive (Thane)
🏢 Sb Express Cargo
📍 Thane