Operations Manager – Night Process International

Location: Ambala Cantt, Haryana (Work from Office)
Experience: 2- 8 Years
Shift: Night Shift (7:00 PM – 5:00 AM IST)
Salary: ₹30,000 – ₹60,000 per month (Negotiable)
Industry: Automotive / Automobile Industry

Required Experience

- Experience in BPO, call center, customer support, sales, or lead generation processes.
- Knowledge of CRM systems and performance dashboards.
- Proven record of improving team productivity and employee engagement.

Key Responsibilities

- Manage day-to-day operations of the calling team.
- Monitor attendance, productivity, and overall team performance.
- Conduct team huddles, coaching sessions, and performance reviews.
- Track KPIs, prepare reports, and implement process improvements.
- Mentor team members,



resolve operational issues, and ensure policy compliance.
- Coordinate with management to achieve business goals.

Requirements

- Bachelor's degree in any discipline.
- 2–8 years of experience in Global Voice Process .
- Strong leadership, communication, and team management skills.
- Valuable knowledge of MS Excel and reporting.
- Ability to work independently in permanent night shifts.

Apply Now: Send your updated CV to [email protected] or WhatsApp/Call +91-XXXXXXXXXX.

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Operations Manager – Night Process International (India)
🏢 Stiffen Technologies
📍 India