Job Description

We are looking for a dynamic, detail-oriented Customer Experience Specialist to manage customer interactions across voice and digital channels for our US campaign.

Responsibilities

- Multichannel Support: Deliver high-touch, empathetic assistance to inbound calls and email communications within established service levels.
- Issue Resolution: Diagnose root causes, process payment and notice inquiries, and execute accurate one-call solutions.
- CRM Management: Log customer touchpoints, update transaction logs, and maintain comprehensive interaction histories.
- Cross-Team Collaboration: Coordinate across internal units to optimize response workflows and minimize callbacks.

Skills And Qualifications

- Language Mastery: Exceptional verbal and written *English* communication skills.
- Experience: 1–2 years in customer service,



client relations, or call center environments.
- Technical Skills: Operational proficiency in Microsoft Office, CRM software, and core digital office tools.
- Key Competencies: Robust active listening, analytical problem-solving, and a commitment to quality service delivery.
- Education: High school diploma or equivalent standard.

What We Offer

- Industry-competitive salary package
- Fixed weekend off schedule for work-life balance
- Merit-based career advancement opportunities
- Vibrant, high-performance workplace environment

Ready to advance your career? Apply today with your updated resume to connect with our talent team

📌 Customer Experience Specialist – US Operations (Mumbai)
🏢 Digi Interface
📍 Mumbai