Hybrid Pune 5–4 yrs Apply by Sep 30, 2026

JSM specialist

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

5–4 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Sep 30, 2026

Required Skills

JSM specialist

Job Description

Job Responsibilities • Lead the design and implementation of Jira Service Management (JSM) Cloud solutions for enterprise Service Management. • Build bi-directional integrations between JSM and platforms such as ServiceNow and Zendesk using APIs, webhooks, Exalate, or similar tools. • Integrate JSM with GitHub, Jenkins, and CircleCI to support automated change, release, and deployment workflows. • Design advanced JSM automation for Incident, Problem, Change, Request, and Escalation Management. • Implement Jira Assets / CMDB, including asset models, relationships, and service dependencies. • Design customer- and account-based SLA models for different support tiers, priorities, products, and services. • Configure JSM workflows that connect L1 Customer Support, L2 Technical Support, and L3 Product Engineering. • Implement Service Management processes aligned with ITIL v4, especially Incident, Problem, and Change Management. • Work closely with Support, Engineering, DevOps, SRE, and Infrastructure teams to define scalable service workflows.

Key Experience • 5+ years of relevant experience in Jira/JSM implementation, ITSM,



enterprise integrations, or platform engineering. • Strong hands-on experience with Jira Service Management Cloud, Jira Assets, automation, APIs, and webhooks. • Proven experience integrating JSM with tools such as ServiceNow, Zendesk, GitHub, Jenkins, or CircleCI. • Good understanding of DevOps, CI/CD, REST APIs, integration patterns, and ITIL v4 processes.

Role Profile This is a specialist implementation role, not a traditional Jira Administrator position. We are looking for someone with strong hands-on expertise in JSM architecture, integrations, automation, Assets, and DevOps workflows.

At a Glance

Work ModeHybrid

EmploymentFull-time

Experience5–4 yrs

Openings1

LocationPune

DeadlineSep 30, 2026

[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a transparent purpose and timely feedback.

- STEP 0130 min

Screening Call

Introductory conversation with our talent team to understand your background and motivations.

- STEP 0260–90 min

Technical Round

Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

- STEP 0345 min

Culture Fit

Conversation with practice leadership covering working style, ownership, and how you collaborate.

- STEP 04Within 5 days

Offer

Formal offer with full compensation breakdown, start date, and onboarding plan.

📌 JSM specialist (India)
🏢 Techila Global Services
📍 India