Position: Reservation Executive

Department: Sales

Location: Noida, UP

Employment Type: Permanent (Full-Time)

Reporting Manager: Reservation Manager

Shift: Rotational

__________________________________________________________________________________

About the Role

We are looking for a proactive and customer-oriented Reservation Executive to join our hospitality team. The ideal candidate will be responsible for managing guest inquiries, handling reservations, converting leads into confirmed bookings, and delivering an exceptional booking experience. This role requires strong communication skills, attention to detail, and the ability to work in a rapid-paced, target-driven environment.

As a Reservation Executive, you will coordinate with guests and hotel partners, maintain accurate booking records, ensure timely follow-ups, and contribute towards achieving booking and revenue goals. If you enjoy interacting with customers, solving problems, and working in the hospitality industry, we'd love to hear from you. Humanity has somehow turned booking hotel rooms into an art form involving calls, WhatsApp, emails, CRMs, and spreadsheets. Your mission is to keep all of that from descending into chaos.

___________________________________________________________________________________

Key Responsibilities

• Handle incoming calls and online booking inquiries professionally.

• Manage direct reservations and convert inquiries into confirmed bookings.

• Collect and verify complete guest information, including:

Guest name, Contact details, Check-in & check-out dates, Number of guests, Room requirements, Meal plan preferences.

• Provide accurate information regarding:

Room availability, Room categories, Pricing, Hotel facilities, Policies and terms.

• Follow up with prospective guests and maintain timely follow-up records.

• Update all inquiries, bookings, cancellations, modifications, and follow-ups in the CRM system.

• Coordinate booking modifications, cancellations, and special guest requests.

• Ensure payment follow-ups and booking confirmations are completed accurately.





• Maintain accurate reservation records while preventing duplicate bookings.

• Achieve assigned booking, revenue, conversion, and follow-up targets.

• Deliver excellent customer service throughout the reservation journey.

• Prepare daily reservation reports and share updates as per company reporting guidelines.

• Coordinate effectively with internal teams and hotel partners to ensure smooth booking operations.

Ideal Candidate Profile

We're looking for someone who is disciplined, responsible, and genuinely enjoys helping customers. The ideal candidate should be process-oriented, detail-oriented, and capable of managing multiple reservations without compromising accuracy. They should take ownership of their work, communicate confidently, and collaborate effectively with team members and hotel partners.

Candidates with prior experience in hotel reservations, hospitality, travel, or sales will have an added advantage. Immediate joiners or candidates who can join within 15 days will be preferred.

_____________________________________________________________________________________

Eligibility Criteria

Education

• Bachelor's Degree (Graduate) in any discipline.

Experience

• 1-2 years of experience in Hospitality, Hotel Reservations, Travel, Customer Service, or Sales.

_____________________________________________________________________________________

Must-Have Skills

• Excellent verbal and written communication skills in English and Hindi

• Strong customer handling and relationship management skills

• Good negotiation and convincing abilities

• Basic computer proficiency (MS Office, Email, Internet)

• Ability to handle calls, inquiries, and regular follow-ups

• High attention to detail and accuracy

• Ability to work under pressure and meet targets





• Strong organizational and multitasking skills

_____________________________________________________________________________________

Preferred Skills

• Experience in hotel reservations, hospitality, travel, or sales

• Familiarity with Hotel Reservation Systems/PMS

• Experience using CRM software

• Knowledge of OTA platforms (Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, etc.)

• Understanding of hotel operations, room inventory, and reservation processes

• Upselling and cross-selling skills

• Working knowledge of Google Sheets, MS Excel, and reporting tools

• Experience with WhatsApp Business and online booking platforms

_____________________________________________________________________________________

Technical Skills

Required

• Basic computer operations

• Email communication

• Internet browsing

• MS Office applications

Preferred

• MS Excel / Google Sheets

• CRM Software

• Hotel Reservation/PMS Software

• OTA Platforms

• Online Booking Systems

• WhatsApp Business

• Reporting and data management tools

_____________________________________________________________________________________

Soft Skills

• Communication

• Customer Handling

• Teamwork

• Time Management

• Attention to Detail

• Leadership

• Interpersonal Skills

_____________________________________________________________________________________

Behavioral Competencies

• Ownership

• Accountability

• Problem Solving

• Adaptability

• Negotiation

• Team Collaboration

• Professionalism

• Process Orientation

About RevX Hospitality

RevX Hospitality helps hotels unlock their full revenue potential. We combine data-driven strategy with hands-on industry expertise to optimise pricing, boost profitability, and improve operational efficiency for our hotel partners. It's a fast-paced, growth-focused environment — and the OTA team sits right at the center of how that revenue actually gets generated.

Website: https://revxhospitality.com/

Work Location: In person

📌 Reservation Executive (India)
🏢 RevX Hospitality
📍 India