Hiring: Chat Support Executive

Location: Gurgaon
Experience: Fresher / 0-6 months
Salary: ₹15,000–₹16,000 per month

Job Responsibilities:

- Handle customer queries through chat, WhatsApp, and other online channels.
- Manage customer queries and complaints received through social media platforms.
- Respond to customer comments, messages, and complaints professionally
- Provide accurate information regarding shipments, deliveries.
- Track shipments and update customers about delivery status.
- Resolve customer complaints and issues professionally.
- Coordinate with the operations and delivery teams for timely resolution.
- Maintain proper records of customer conversations and complaints.
- Maintain a positive brand image and ensure good customer satisfaction.
- Requirements:
- Valuable written and verbal communication skills.
- Basic computer knowledge.
- Comfortable using chat, email, and WhatsApp.
- Good typing speed and accuracy.
- Customer-focused and problem-solving attitude.

Interested candidates can share their updated resume on WhatsApp at +91-XXXXXXXXXX.

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Chat Support Executive (India)
🏢 Easynxt Logistics
📍 India