This is a full time role with our global client for their captive finance arm (NBFC).

Location - Bengaluru.

PURPOSE OF THE JOB

Manage the complete post -disbursal operational process and customer life cycle post disbursement of loans ensuring a seamless process as per policies.

KEY RESPONSIBILITIES

• Manage all post-disbursement operational processes in line with company policies, procedures, and defined KPIs.

• Ensure accurate updating and maintenance of customer, contract, and repayment records in the system.

• Monitor post-disbursement activities such as contract servicing, EMI banking, bouncing updation, cash allocation, and closure-related operations.

• Customer Service Support

• Handle customer service requests related to foreclosure, statement of account, repayment schedules, and other post-disbursement queries.

• Coordinate and issue NOCs for matured and closed contracts as per approval and policy guidelines.

• Ensure timely and accurate support to customers, dealers, and internal stakeholders.

• File, Document, and Courier Management

• Manage courier movement of operational documents and customer communication.





• Track retrieval and movement of original documents and files as per internal controls.

• Repayment and Mandate Operations

• Support NACH and e-NACH data entry and follow-up with high accuracy.

• Assist in PDC handling, record maintenance, and reconciliation of repayment instruments.

• Monitor pending exceptions and coordinate resolution within defined timelines.

• MIS and Reporting

• Highlight process gaps, delays, and improvement opportunities to the reporting manager.

• Coordinate with branches for stationery requirements and dispatch at regular intervals.

• Liaise with internal teams for operational support, document follow-up, and issue resolution.

• Support communication between operations, sales, finance, legal, and customer service teams.

• Compliance and Audit Support

PROFESSIONAL EXPERIENCE

- 3+ years of Operations experience in Bank or NBFC
- Working knowledge of loan servicing and post-disbursement processes
- Data entry and MIS reporting proficiency
- Ability to manage documents and records systematically
- Compliance mindset and ability to work under timelines

📌 Sr Operations Analyst-Post disbursement, Loans (Bengaluru)
🏢 QuestW
📍 Bengaluru