Role: Product Ops Specialist 1 MP

Location: Bangalore, Karnataka, India

Vertical: Marketplace POD Operations

Core Areas:

We need a Generalist: Vendor Management Operations | Data Governance | Business Optimization | Cross-functional Operations | Escalation Management | Data Analysis & Insights

Our Story: Zepto is redefining quick commerce in India with a relentless focus on speed, price competitiveness, and customer trust. Pricing plays a critical role in delivering everyday value while balancing margins and growth.

Position Overview: Product Ops Specialist : MP The Product Ops Specialist will own day-to-day marketplace operations, working closely with vendors and cross-functional teams including Finance, Merchandising, Search, Product, and Tech. The role will ensure smooth on-ground execution, manage real-time order and operational challenges, drive timely issue resolution, and maintain high operational efficiency. The role requires strong ownership, data-driven problem solving, stakeholder management, and the ability to operate effectively in a fast-paced, high-volume environment.

Key Responsibilities

- Vendor Management: Own day-to-day vendor relationships, including operational coordination, performance tracking, issue resolution, adherence to SLAs, and ensuring smooth execution of agreed processes.
- Cross-functional Coordination: Work closely with Finance, Merchandising, Search, Product, Tech, and Business teams to resolve operational dependencies and ensure timely execution.
- Real-time Order Management: Manage real-time operational challenges impacting orders, identify bottlenecks, coordinate with relevant teams/vendors, and drive quick resolution to minimize customer and business impact.
- Operational Efficiency:



Monitor operational performance, identify recurring gaps, and implement process improvements to improve productivity, TAT, service levels, and overall operational efficiency.
- Escalation Management: Act as the primary point of escalation for vendor and operational issues, ensuring timely ownership, structured communication, and closure within defined SLAs.
- Data & Performance Management: Track operational metrics, analyze performance trends, identify anomalies, and use data-driven insights to improve vendor and business performance.
- Process & Governance: Ensure adherence to defined SOPs, operational controls, data hygiene, and governance standards across day-to-day operations.
- Business & Stakeholder Management: Maintain strong coordination with internal and external stakeholders, proactively communicate risks, and ensure alignment on priorities and business requirements.
- Continuous Improvement: Identify opportunities to automate, simplify, and strengthen existing processes while supporting operational projects and business initiatives.

The core essence of the role: Own the operation end-to-end from vendor coordination and on-ground execution to real-time issue resolution, cross-functional alignment, and continuous improvement.

What Were Looking For:

1–3 years of experience in Pricing Ops, Catalog Understanding, Business Ops, Solid analytical skills with high comfort in Excel / Google Sheets/ SQL- Non Negotiable

Understanding of pricing levers in ecommerce or quick commerce

Ability to manage daily operational loads with precision and ownership Strong stakeholder management and problemsolving skills

Complete task accountability along with cross business SH Management

📌 Product Operations specialist (Bengaluru)
🏢 Zepto
📍 Bengaluru