Hiring for Leading ITES Company In Kolkata for Customer Support To Apply, Whatsapp Hi @ (phone hidden)

Available Roles

Profile 1 : Customer Support (Non Voice) - Fresher

> Graduate/Undergraduate Fresher

> Salary: 14k to 15k in Hand + One Way Cab + 1400 Travel Allowance

> Rotational Shift

> 5 Days Work

> 2 Rotational Off

> Cabs available

> Job Location - New Town, Kolkata

Profile 2 : Customer Support (Voice)

> Graduate/Undergraduate with minimum 6 months experience in BPO

> Salary : Max 3.6 LPA (Max 22k in hand monthly + One Way Cab + 1400 Travel Allowance + incentives) - Salary Hike Would be 30% over Last Drawn not exceeding the max offer

> Rotational Shift

> 5 Days Work

> 2 Rotational Off

> Cabs available

> Job Location - Recent Town, Kolkata

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.



They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Key Responsibilities:

Responding to customer inquiries:

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

📌 International Support : Max : Grads and UG : 5 Days Work : Apply (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata