Job Title: Customer Success Associate ?
Location: Gurgaon, Sector 27
Type: Full time

About Cosmofeed:
SuperProfile is a product innovation by Cosmofeed — the company that’s been powering the creator economy since day one. We built SuperProfile because creators deserve better than juggling 5 different tools just to run their business.
We give creators everything in one place — automated DMs, lead capture, courses, coaching, digital products. No tech headaches. No hidden costs. Just one smooth system that actually works. Whether you’re a fitness coach, educator, or solo expert — SuperProfile helps you grow faster and earn smarter.
Check it out: www.superprofile.bio

What’s the Gig? ?
As a CS Associate at SuperProfile, you’re not just answering tickets — you’re the secret weapon behind every creator’s success. You’ll own a portfolio of paid subscribers, keep them thriving, stop churn before it happens, and turn happy creators into die-hard fans. Think of yourself as a Key Account Manager for the coolest corner of the internet. ?




This role is for someone who’s always three steps ahead — anticipating what creators need, solving problems before they blow up, and making every interaction feel like it actually mattered.

What You’ll Be Doing ?
? Nail the Onboarding
- Own the post-purchase journey for every new subscriber in your portfolio.
- Jump on a welcome call or walkthrough within 48 hours — cover setup, AutoDM config, product tour, and 30-day goals.
- Make sure every creator hits their first win (DM automation live, first sale, first booking) within 7 days.
- Spot subscribers who haven’t set up by Day 7 and swoop in before things go sideways.

? Run Your Accounts Like a Pro
- Manage a defined portfolio of paid subscribers — their success is your success.
- Do structured check-ins: monthly for standard accounts, biweekly for high-value ones.
- Track usage patterns and proactively reach out when someone’s not getting the most out of the platform.
- Build real relations

📌 Customer Success Associate (Gurugram)
🏢 Cosmofeed
📍 Gurugram